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Estudios de Administración

The relationship between organizational culture and total quality management in SMEs

79-104

Gerardo Hernandez Chavez, José Luis Jaramillo Villanueva, Yazmín Hernán...

2022-11-06

Organizational Culture is widely recognized as one of the fundamental elements for the success...

Estudios de Administración

E-Commerce in times of pandemic: re-examining the role of key antecedents of Purchase Intention

28-51

Cristobal Barra, Wilson Esquivel, Allison Medel, Bastian Melendez

2022-07-09

The objective of this research is to test a model for the formation of purchase intention in e...

Estudios de Administración

Optimization of the drilling process to increase productivity and reduce rejects through the DMAIC methodology, Case of an auto...

142-164

Juan Chávez Medina, Dra. Norma Angélica Santiesteban López, Mtro. Ferna...

2022-07-09

The automotive industry has become more demanding in terms of quality over the years, as proce...

Estudios de Administración

A conceptual review of the literature on brand personality

81-104

Gonzalo R. Llanos-Herrera

2022-07-09

The purpose of this study is to contribute to the knowledge of the systematization of the conc...

Estudios de Administración

The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking

1-36

Eduardo Torres-Moraga, Cristóbal Barra, Arturo Z. Vásquez-Parraga, Anto...

2013-06-30

Purpose - This study contributes a multidimensional measure of service quality impacting on the t...

Estudios de Administración

Relational marketing and CRM in SMEs in the textile and apparel sector in Antioquia

5-22

María Andrea Ruiz-Velásquez, Lina María Ceballos, Dr., Natalia Londoño-...

2020-12-31

This qualitative research explores the strategies and activities involved in relationship marketi...

Estudios de Administración

Analysis of the Process of Recruitment, Selection and Hiring of Collaborators in Long Stay Establishments for the Elderly (ELEA...

166-189

Pedro Traverso, Francisca Saldías, Juan Dillarza

2022-12-30

The accelerated aging of the population highlights the importance of countries preparing to ca...

Estudios de Administración

Understanding the service experience of the banking industry: A data mining approach

5-35

Carolina Martinez Troncoso, Alejandra Coronado, Camila Gallegos

2022-12-26

The purpose of this research is to investigate the banking Service Experience (SE) using text min...

Estudios de Administración

Endowment effect in Latin America: experimental evidence

17-29

Enrique Manzur, Sergio Olavarrieta, Pedro Hidalgo, Pablo Farías

2017-12-31

Authors from several disciplines - decision sciences, management, marketing, behavioral economics...

Estudios de Administración

Determinants of the type of indebtedness in Chile: the role of belonging to a business group or being a family business

40-69

Rodrigo Ábalos Del Sante, Matías Dávila Vargas

2018-12-12

This paper explores the critical factors regarding the financing decision, which may be public or...

Estudios de Administración

Personal management skills as a determinant of quality in internal service

1-25

Andrés Raineri Bernain, Claudio Fuchs Baranski

1995-12-31

An empirical study is presented on the relationship existing between the personnel management ski...

Estudios de Administración

Sponsorship sales is not only a sport, but an institutional business as well: evidence from two professional football clubs in ...

82-100

José Francisco Navarro Picado

2019-12-12

The purpose of this paper is to identify the impact of institutionalization, legitimacy, learning...

Estudios de Administración

Burnout, Job Satisfaction and Job Autonomy as Determinants of Abandonment Intent and Job Retention of Nurses and Nursing Assist...

5-15

Olga Garrido, Gladys Maulen, Andrés Raineri

2017-06-30

This study analyzes the antecedents of intentions to leave and/or stay in the organization, in a ...

Estudios de Administración

Management of SMEs in Mexico. In the face of new business scenarios and the theory of the agency

69-91

María Rosa López Mejía, Alicia Gómez Martínez, Mitzi Donaji Sánchez Mel...

2020-05-28

This century is already characterized by seriously competitive business environment. For this rea...

Estudios de Administración

Leisure lifestyles of childless couples vs. Full nest

49-68

Sandra María Gallego Martelo, Lina María Ceballos, Maria Claudia Mejia-Gil

2020-05-28

Despite multiple studies related to lifestyles and family life cycles, few academics have concent...

Estudios de Administración

Scale to measure the emotional connection with a tourist destination

92-112

Eduardo Torres Moraga, Agustín Vidal Buitano, Luis Soto Sanhueza

2020-07-09

This research aims to propose a scale of love for a tourist destination, which allows a more comp...

Estudios de Administración

Review of traceability system applications. Case study: the wiring harness industry

96-112

Jaime Alfonso León-Duarte, Blanca Melissa De La Re-Iñiguez

2020-12-31

The purpose of this research is to develop a methodology for improving a wiring harness productio...

Estudios de Administración

Entrepreneurial Orientation and SMEs: Governance as moderator of a firm’s short-term performance

52-75

Nelson A. Andrade-Valbuena, Pablo Gonzalez-Araya, Gonzalo Llanos-Herrera

2021-12-18

The purpose of this research is to examine the influence of Governance in the relationship of Ent...

Estudios de Administración

Critical Success Factors of a Jewelry SME from Jalisco to COVID-19: a case study

117-141

Dra. Marcia Lorena Rodriguez Aldana, Dr. Carlos Fong Reynoso

2022-07-09

In Mexico, the jewelry industry of Jalisco contributes with 70% of the national production. Th...

Estudios de Administración

Labor characteristics and commitment to work: Exploring occupational well-being

20-31

Angélica-María Hermosa-Rodríguez

2018-06-30

The main purpose of this study was to examine the relationship between psychosocial job character...

Estudios de Administración

Does Social Responsibility Influence Organizational Performance?

16-34

José Felipe Ojeda-Hidalgo, Alejandra López-Salazar, Dolores Guadalupe Á...

2019-06-06

This research analyzes the impact of Corporate Social Responsibility (CSR) on business performanc...

Estudios de Administración

Relationship between the dimensions of service quality and satisfaction: an analysis of the hygienic and satisfactory components

65-92

Eduardo Torres M., Enrique Manzur M., Pedro Hidalgo C., Cristóbal Barra V.

2008-06-30

Satisfaction is a key factor for the supermarkets management. Service quality is one of the most ...

Estudios de Administración

The quality of service in the public health sector: an empirical investigation

65-94

Leslier Valenzuela F.

2008-12-31

This article evaluates the value perceived by the user of the Center of Primary Health in study v...

Estudios de Administración

Prevention of technological risks in Aceros Argentinos. Change alternatives for an improvement in security management

4-20

Adrian Darmohraj, Jorge Walter

2019-12-12

Only intuitive and sensory organizations resist and know how to survive in the great transition p...

Estudios de Administración

Influence of the adoption of information technologies on organizational performance

65-88

Leslier Valenzuela Fernández, Carolina Martínez Troncoso

2012-06-30

This research aims to (1) investigate the factors that influence the adoption of IT (2) study the...

Estudios de Administración

Factors Influencing Private Label Preference in an Emerging Market

1-36

Mónica Gómez S., Galo Paiva, Berta Schnettler M.

2012-12-31

The purpose of this study was to contribute knowledge concerning private label products in Chile,...

Estudios de Administración

Approaches to the Development of Effective Strategies for the Adoption of Emerging Technologies in Healthcare Institutions: Ove...

Cristobal Beltran

2025-07-24

La implementación de tecnologías emergentes en el sector de la salud ha transformado significa...

Estudios de Administración

Conduciendo la transformación digital en el Banco de Chile

Felix Lizama, Manuel Aranda Gutierrez, Pablo Bustos Faret, Ismael Oliva

2023-06-30

El 1 de octubre de 2018, Eduardo Ebensperger, gerente general del Banco de Chile terminaba los úl...

Estudios de Administración

Partmo business case: a decision to compete in the future

49-80

Ismael Oliva

2013-06-30

On 2011, the Colombian company called Industrias Partmo S.A. had become one of the leaders in the...

Estudios de Administración

Exchange Rate Exposure and Optimal Hedging Strategies when Interest Rates are Stochastic: a Simulation-Based Approach

1-23

Augusto Castillo R.

2003-06-30

In this paper i analyze the problem faced by an investor expecting to receive a cash flow in a fo...

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