Influence of the adoption of information technologies on organizational performance

  • Leslier Valenzuela Fernández Universidad de Chile
  • Carolina Martínez Troncoso Universidad Finis Terrae

Abstract

This research aims to (1) investigate the factors that influence the adoption of IT (2) study the possible influences between IT adoption, organizational performance and perception of quality
service by the employees (3) provide empirical evidence through the testing of a descriptive model based on the UTAUT model. The sample consisted of 213 employees of companies of different sizes. We conclude that the use of IT contribute to more efficient use of resources, which would result in better organizational and perception of quality service by employees.
Keywords Information Technology Adoption, Organizational Performance, Perception of Quality of Service
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How to Cite
Valenzuela Fernández, L., & Martínez Troncoso, C. (2012). Influence of the adoption of information technologies on organizational performance. Estudios de Administración, 19(1), 65-88. doi:10.5354/0719-0816.2012.56381
Published
2012-06-30