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Found 7 items.
Estudios de Administración
Understanding the service experience of the banking industry: A data mining approach

5-35
Carolina Martinez Troncoso, Alejandra Coronado, Camila Gallegos
2022-12-26
The purpose of this research is to investigate the banking Service Experience (SE) using text min...

Estudios de Administración
Scale to measure the emotional connection with a tourist destination

92-112
Eduardo Torres Moraga, Agustín Vidal Buitano, Luis Soto Sanhueza
2020-07-09
This research aims to propose a scale of love for a tourist destination, which allows a more comp...

Estudios de Administración
Resolution of labor conflicts: case of negotiation of a collective contract in Codelco (Chile)

21-37
Jorge Cea Rodríguez, Jorge Riveros Sudy, Roberto Cárdenas Gutiérrez
2019-12-12
Codelco, the world’s leading producer of copper, is a state-owned enterprise, leader in planetary...

Estudios de Administración
BKLAB: A cutting-edge strategy and new business

152-181
Livio Barnafi Retamal, Felix Lizama Garrido, Diego Lopez Lopez, Ismael ...
2021-06-29
Livio Barnafi Krause, pharmaceutical chemist and Business Manager at Laboratorio Barnafi Krause (...

Estudios de Administración
Relational marketing and CRM in SMEs in the textile and apparel sector in Antioquia

5-22
María Andrea Ruiz-Velásquez, Lina María Ceballos, Dr., Natalia Londoño-...
2020-12-31
This qualitative research explores the strategies and activities involved in relationship marketi...

Estudios de Administración
Impact of strategic planning, CSR and non-financial performance in Quintana Roo companies: a structural equation model

81-101
María de Jesús Pérez Hervert, Alberto de Jesús Quintal Palomo
2021-06-14
The main focus of this study is to examine the impact of strategic planning on Strategic Social R...

Estudios de Administración
The cement industry in Chile: Cbb and its vision of the future

64-95
Briones Ángeles, Ismael Oliva B., Karla Ramírez Hernández
2020-12-28
In 2019, Cbb (previously known as Cementos Bío Bío) was one of the biggest producers of cement, c...

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Estudios de Administración

Universidad de Chile
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