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Found 8 items.
Estudios de Administración
Understanding the service experience of the banking industry: A data mining approach

5-35
Carolina Martinez Troncoso, Alejandra Coronado, Camila Gallegos
2022-12-26
The purpose of this research is to investigate the banking Service Experience (SE) using text min...

Estudios de Administración
Scale to measure the emotional connection with a tourist destination

92-112
Eduardo Torres Moraga, Agustín Vidal Buitano, Luis Soto Sanhueza
2020-07-09
This research aims to propose a scale of love for a tourist destination, which allows a more comp...

Estudios de Administración
Does Social Responsibility Influence Organizational Performance?

16-34
José Felipe Ojeda-Hidalgo, Alejandra López-Salazar, Dolores Guadalupe Á...
2019-06-06
This research analyzes the impact of Corporate Social Responsibility (CSR) on business performanc...

Estudios de Administración
E-Commerce in times of pandemic: re-examining the role of key antecedents of Purchase Intention

28-51
Cristobal Barra, Wilson Esquivel, Allison Medel, Bastian Melendez
2022-07-09

The objective of this research is to test a model for the formation of purchase intention in e...

Estudios de Administración
Does “good acting requires a good cast?" A replication study of how team deep acting dispersion influence individual outcomes

66-80
Lyonel Laulié, Gabriel Briceño Jiménez, Ignacio Pavez
2022-07-09

Previous research shows that emotional labor, or having to display certain emotions in the wor...

Estudios de Administración
Critical Success Factors of a Jewelry SME from Jalisco to COVID-19: a case study

117-141
Dra. Marcia Lorena Rodriguez Aldana, Dr. Carlos Fong Reynoso
2022-07-09

In Mexico, the jewelry industry of Jalisco contributes with 70% of the national production. Th...

Estudios de Administración
The role of expectations and desires in customer satisfaction: a structural equation modeling application

51-78
Sergio Olavarrieta, Alejandra Gutiérrez, Aracelly Zárate
1999-06-30
Recent studies in the US and other developed countries have demonstrated that customer satisfacti...

Estudios de Administración
The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking

1-36
Eduardo Torres-Moraga, Cristóbal Barra, Arturo Z. Vásquez-Parraga, Anto...
2013-06-30
Purpose - This study contributes a multidimensional measure of service quality impacting on the t...

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Estudios de Administración

Universidad de Chile
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