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Vol. 20 No. 1 (2013): (January-June)
Vol. 20 No. 1 (2013): (January-June)
ISSN: 0719-0816
Vol. 20 No. 1 (2013)
Open Access
Articles
The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking
Eduardo Torres-Moraga, Cristóbal Barra, Arturo Z. Vásquez-Parraga, Anto...
10.5354/0719-0816.2013.56388
Jun 2013
Purpose - This study contributes a multidimensional measure of service quality impacting on the trust and satisfaction of customers using internet banking. ...
Articles
An application of Rolling chaos 0-1 test on Stock Market
Christian Espinoza, Juan Gorigoitía
10.5354/0719-0816.2013.56390
Jun 2013
In this paper we apply a rolling 0-1 test for chaos on different stock market indices returns in the world, considering different time period windows to capt...
Educational Cases
Partmo business case: a decision to compete in the future
Ismael Oliva
10.5354/0719-0816.2013.56391
Jun 2013
On 2011, the Colombian company called Industrias Partmo S.A. had become one of the leaders in the filter industry for light, medium and heavy vehicles. The c...
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