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Found 3 items.
Estudios de Administración
The role of expectations and desires in customer satisfaction: a structural equation modeling application

51-78
Sergio Olavarrieta, Alejandra Gutiérrez, Aracelly Zárate
1999-06-30
Recent studies in the US and other developed countries have demonstrated that customer satisfacti...

Estudios de Administración
Training and history of patient loyalty in the context of private medical services

49-78
Cristóbal Barra, Eduardo Torres M, Arturo Z. Vásquez-Parraga
2011-12-31
Due to the increasing competitiveness in the medical activity, patients loyalty to doctors have b...

Estudios de Administración
The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking

1-36
Eduardo Torres-Moraga, Cristóbal Barra, Arturo Z. Vásquez-Parraga, Anto...
2013-06-30
Purpose - This study contributes a multidimensional measure of service quality impacting on the t...

1 - 3 of 3 items
 
Estudios de Administración

Universidad de Chile
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