eda Estudios de Administración Estud. adm. (En línea) 0719-0816 0719-0816 Universidad de Chile. Facultad de Economía y Negocios. Departamento de Administración 10.5354/0719-0816.2022.67639 Artículos Satisfacción laboral y clima organizacional como mediadores en la relación entre responsabilidad social interna y compromiso organizacional Job satisfaction and organizational climate as mediators in the relationship between internal social responsibility and organizational commitment Licandro Oscar 1 Centro Latinoamericano de Economía Humana (CLAEH), Uruguay Centro Latinoamericano de Economía Humana (CLAEH) Centro Latinoamericano de Economía Humana (CLAEH) Uruguay olicandro@claeh.edu.uy July-Dec 2022 29 2 59 78 29 06 2022 04 10 2022 Este es un artículo publicado en acceso abierto bajo una licencia Creative Commons Resumen:

Diversas investigaciones han encontrado relación positiva entre la Responsabilidad Social Interna y el compromiso organizacional de los empleados, pero falta estudiar con mayor profundidad la eventual participación de otras variables que puedan estar mediando en esa relación. El propósito de este trabajo es evaluar si dicha relación se encuentra mediada por dos factores ampliamente estudiados en la gestión de las organizaciones: la satisfacción de los empleados y el clima organizacional. Se analizó información aportada por una muestra no probabilística de empresas que han incorporado la Responsabilidad Social a su gestión en Uruguay. Se utilizó un cuestionario que incluye indicadores sobre: prácticas específicas de Responsabilidad Social Interna, tres dimensiones del compromiso organizacional (identificación, engagement y membresía) y las dos variables de control (satisfacción laboral y clima organizacional). Se encontró que la Responsabilidad Social Interna correlaciona positivamente con dos aspectos del compromiso organizacional (identificación y engagement), que esa relación es independiente de las dos variables de control en el caso de la identificación, pero que está mediada por ellas en el caso del engagement. Estos resultados sugieren que la relación entre Responsabilidad Social y compromiso organizacional es compleja y que en ella intervienen otros factores, razón por la cual, tanto en la investigación como en la gestión se debería tomar en cuenta el rol de esos factores.

 Abstract:

Different research have found a positive relationship between Internal Social Responsibility and the organizational commitment of employees, but the possible participation of other variables that mediate in this relationship needs to be studied in greater depth. The purpose of this paper is to assess whether this relationship is mediated by two widely studied factors in organizational management: employee satisfaction and the organizational climate. Information provided by a non-probabilistic sample of companies that have incorporated Social Responsibility into their operations in Uruguay was analyzed. A questionnaire was used that includes indicators on: specific Internal Social Responsibility practices, three dimensions of organizational commitment (identification, engagement and membership) and the two control variables (job satisfaction and organizational climate). It was found that Internal Social Responsibility correlates positively with two aspects of organizational commitment (identification and engagement), that this relationship is independent of the two control variables in the case of identification, but that it is mediated by them in the case of engagement. These results suggest that the relationship between Social Responsibility and organizational commitment is complex and that other factors intervene, therefore, in research and management, the role of these factors should be taken into account.

 Palabras clave: Responsabilidad Social Interna, Compromiso Organizacional Involucramiento Identificación Satisfacción Laboral Clima organizacional Keywords: Internal Social Responsibility Organizational Commitment Engagement Identification Job Satisfaction Organizational Climate

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