eda Estudios de Administración Estud. adm. (En línea) 0719-0816 0719-0816 Universidad de Chile. Facultad de Economía y Negocios. Departamento de Administración 10.5354/0719-0816.2022.66826 Articles Does “good acting requires a good cast?” A replication study of how team deep acting dispersion influence individual outcomes ¿"La buena actuación requiere un buen elenco?" Un estudio de réplica de cómo la dispersión de acción profunda del equipo influye en los resultados individuales http://orcid.org/0000-0001-9817-4110 Laulié Lyonel 1 https://orcid.org/0000-0002-3760-9202 Briceño Jiménez Gabriel 1 http://orcid.org/0000-0001-5257-5330 Pavez Ignacio 1 Departamento de Administración, Facultad de Economía y Negocios, Universidad de Chile, Chile Departamento de Administración, Facultad de Economía y Negocios, Universidad de Chile Universidad de Chile Facultad de Economía y Negocios Departamento de Administración Chile llaulie@fen.uchile.cl gbriceno@fen.uchile.cl ignaciopavez@udd.cl July-Dec 2022 29 1 66 80 26 03 2022 05 07 2022 Este es un artículo publicado en acceso abierto bajo una licencia Creative Commons Abstract:

Previous research shows that emotional labor, or having to display certain emotions in the workplace, has significant implications for employees and their working environments. In this study, we replicate the claim from Becker and Cropanzano (2015) who suggests that the effect of individual deep acting on job performance would be moderated by team-level deep acting dispersion, such that the relationship between deep acting and performance would be positive and stronger in teams with low dispersion. Our replication included 130 participants with complete data, nested in 23 teams, in a high complexity and high demand public hospital in Santiago, Chile. We collected data in December-January of 2021. We focused on testing the interaction term alone but we also replicated the entire original model from Becker and Cropanzano (2015). Although the targeted interaction effect was not significant in our study (not replicated effect), it is interesting to note that other hypotheses in Becker and Cropanzano (2015) were indeed replicated. For example, team-level deep acting dispersion was indeed a significant cross-level moderator of the relationship between individual deep acting and emotional exhaustion. We discuss the main results, the replication conditions, and the managerial implications for a Chilean population.

 Resumen:

Investigaciones anteriores muestran que el trabajo emocional, o tener que desempeñar ciertas emociones en el espacio laboral, tiene implicancias significativas para los trabajadores y sus ambientes laborales. En este estudio replicamos los hallazgos de Becker y Cropanzano (2015), los cuales sugieren que el efecto de la actuación profunda en el desempeño laboral puede ser moderada por la dispersión a nivel equipo de la actuación profunda, de tal manera que la relación entre actuación profunda y desempeño será positiva y más fuerte en equipos con una baja dispersión. Nuestro estudio de replicación incluyó las respuestas completas de 130 participantes, agrupados en 23 equipos, provenientes de personal de enfermería de un hospital público de alta demanda en Santiago de Chile. Los datos fueron recolectados entre los meses de Diciembre-Enero del 2021. Si bien nos enfocamos en probar el efecto interacción por sí solo, también replicamos la totalidad del modelo original de Becker y Cropanzano (2015). A pesar de que el principal efecto interacción no fue significativo (no hubo efecto replicado) en nuestro estudio, sí resultó interesante dar cuenta que las otras hipótesis de Becker y Cropanzano (2015) efectivamente fueron replicadas. Por ejemplo, la dispersión a nivel-equipo de la actuación profunda resultó ser un moderador significativo en la relación entre la actuación profunda individual y el cansancio emocional. Discutimos los resultados principales, condiciones y contexto de la replicación, y las implicancias en gestión de personas para la población chilena.

 Keywords: Direct replication Emotional labor Deep acting Teams Palabras clave: Replicación directa Trabajo emocional Actuación profunda Equipos de trabajo

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Gratitude

Los autores desean agradecer el apoyo financiero del Center for Open Science en el marco del Proyecto SCORE (Proyecto ID: Becker_67z8).

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