Martinez Troncoso C, Coronado A, Gallegos C. Understanding the service experience of the banking industry: A data mining approach. Estud. adm. [Internet]. 2022 Dec. 26 [cited 2024 Apr. 26];29(2):5-35. Available from: https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/69223