MARTINEZ TRONCOSO, C.; CORONADO, A.; GALLEGOS, C. Understanding the service experience of the banking industry: A data mining approach. Estudios de Administración, [S. l.], v. 29, n. 2, p. 5–35, 2022. DOI: 10.5354/0719-0816.2022.69223. Disponível em: https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/69223. Acesso em: 25 apr. 2024.