PALACIOS-CHACON, L. A.; ORTIZ VELASQUEZ, M.; GIRALDO, M. Flora flower store: different deliveries to create an innovative service experience. Estudios de Administración, [S. l.], v. 26, n. 2, p. 38–51, 2019. DOI: 10.5354/0719-0816.2019.56950. Disponível em: https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/56950. Acesso em: 28 apr. 2024.