RAINERI BERNAIN, A.; FUCHS BARANSKI, C. Personal management skills as a determinant of quality in internal service. Estudios de Administración, [S. l.], v. 2, n. 1, p. 1–25, 1995. DOI: 10.5354/0719-0816.1995.56693. Disponível em: https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/56693. Acesso em: 3 may. 2024.