TORRES-MORAGA, E.; BARRA, C.; VÁSQUEZ-PARRAGA, A. Z.; FARÍAS, A. The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking. Estudios de Administración, [S. l.], v. 20, n. 1, p. 1–36, 2013. DOI: 10.5354/0719-0816.2013.56388. Disponível em: https://estudiosdeadministracion.uchile.cl/index.php/EDA/article/view/56388. Acesso em: 3 may. 2024.